SMS Chatbot - Victor E. Bot

Project Status: Implementation/Assessment

Student Success has partnered with EdSights to implement a campus-wide SMS chatbot that can serve as a first-line problem solving and wayfinding tool for students. The goal of this project is to provide students with a convenient way to find answers to questions, get automated and tailored messages aimed at improving connection to PSU, and creating a mechanism for student success staff to provide additional support —thereby increasing overall student engagement and persistence.

Accomplished

93% opt in rate and 51% student engagement
Targeted messaging for summer course enrollment, Fall registration, and academic support
Partnered with the Career Center, TRSRC, UAA, SALP, and Financial Aid to create custom campaigns for targeted groups of students.
Year-long communication plan executed for the 24/25 Academic Year.
Assessment of the 24/25 Academic Year outcomes.
Contract renewed for the 25/26 Academic Year.

In Progress

Year-long communication plan for the 25/26 Academic Year.
OSS Progression Team connecting to drop-out alerts and students identified as needing support by the Bot.
DOSL receiving and connecting with students who trigger mental health and violence alerts.

Project Team

Sponsor: VPSS
Project Lead: Andrea Garrity
Project Manager: Beth Harris
Team: Michael Mitchell, Cori Watkins, Alice Wang, Noah Spencer, Alicia Wolverton, Beth Harris, Brenna Whitton
Collaborators: Office of Information Technology, Registrar's Office, Student Financial Services, Undergraduate Academic Advising